Frequently Asked Questions

Everything you need to know about shopping at Rubies II

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. To initiate a return, please visit our returns portal and enter your order number and email address.

How can I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Rubies II, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and work exclusively with manufacturers who adhere to fair labor standards.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.